Common questions
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WHAT ARE THE PAYMENT METHODS? We accept all major credit cards (VISA, Mastercard, Amex, Apple Pay) and payments through the best and most secure payment platform, STRIPE.
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HOW SECURE IS MY PURCHASE? When purchasing online using your credit card, all your information is entered on a secure SSL page. Your information is encrypted on SSL and sent directly to the credit card network, where the card and transaction are authorized and approved. Your credit card information is not stored on our servers.
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ARE THERE ANY FEES TO PAY DUE TO YOUR FACTORIES BEING OVERSEAS? No. You will not pay any extra fees.
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IF I WANT TO CHANGE MY SHIPPING ADDRESS, CAN I DO IT? All our deliveries are made after confirming all the details you provided at checkout. If you want to change something, due to a change of address or any other reason, please contact us immediately to request the change. Our email is fuzzypassion@gmail.com.
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EVEN IF THE ORDER HAS BEEN SENT, CAN I STILL MAKE CHANGES? Please be informed that your shipping address cannot be revised once the order has been processed or shipped. Please update your shipping address to your current address for any future orders.
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HOW LONG DOES IT TAKE TO BE SENT? AND HOW CAN I TRACK MY ORDER? The delivery time is based on the shipping option you chose. After the order has been shipped, we will send your tracking number and tracking website by email (the one you provided at checkout). The order processing and shipping time will be 1 to 7 business days, and after this period, the tracking code will be sent to your registered email for real-time tracking. We are not responsible for any delays caused by the postal service.
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WHAT DO I DO IF AN ITEM IS MISSING FROM MY ORDER? If something is still missing, please contact us immediately at fuzzypassion@gmail.com.
IF YOU STILL HAVE ANY DOUBTS, PLEASE, IT WILL BE A PLEASURE TO ASSIST YOU. CONTACT OUR CUSTOMER SERVICE AND SUPPORT CENTER AT: fuzzypassion@gmail.com.